Política de reembolso

REFUND, RETURN, CANCELLATION, AND WARRANTY POLICY

JBarrel Smoker®

By placing an order with JBarrel Smoker®, the customer acknowledges and agrees to the terms and conditions set forth in this Policy.

1. ORDER CANCELLATIONS

Orders may only be canceled before the package has been released by JBarrel Smoker® to the shipping carrier (UPS).

Once the order has been handed over to UPS and a tracking number has been issued, the order can no longer be canceled.

If a customer requests to cancel an order due to an accidental purchase, change of mind, or for any reason not attributable to JBarrel Smoker®, the customer will not be entitled to a full refund of the purchase price.

Any customer-approved cancellation will be subject to an administrative fee equal to 10% of the total purchase amount. This fee covers payment processing costs, non-refundable fees charged by payment processors and financial institutions, as well as administrative expenses associated with processing, canceling, and refunding the order.

Accordingly, the customer will receive a refund equal to 90% of the total amount paid. Approved refunds will be issued only to the original payment method used for the purchase and within the processing time established by the applicable financial institution or payment platform.

Important: This administrative fee applies only when the cancellation is requested by the customer and does not apply when the cancellation results solely from a failure or breach attributable to JBarrel Smoker®.

2. REFUND POLICY

All refund requests will be evaluated in accordance with the terms and conditions set forth in this Policy.

Approved refunds will be processed only to the original payment method used for the purchase.

Refund processing times depend exclusively on the financial institution or payment platform used to complete the transaction, including but not limited to Shopify Payments, PayPal, Klarna, Affirm, or any other payment provider.

JBarrel Smoker® has no control over the processing times established by these financial institutions or payment platforms.

3. RETURN POLICY

Return requests must be submitted within 48 hours of the product's delivery, based on the delivery confirmation provided by UPS.

To be eligible for a return, the product must meet all of the following conditions:

  • It has not been used.
  • It has not been lit or operated.
  • It contains no charcoal, ash, smoke, grease, or food residue.
  • It is clean.
  • It is returned in its original packaging.
  • All original accessories are included.
  • It is in the same condition in which it was delivered.

All returned products will be inspected by our team before any refund, exchange, or replacement is approved.

The customer is responsible for all return shipping costs.

4. PRODUCTS NOT ELIGIBLE FOR RETURN

Returns will not be accepted under any of the following circumstances:

  • The product has been used.
  • The customer changed their mind.
  • The customer has already cooked using the smoker.
  • The product contains grease, charcoal, ash, smoke, or food residue.
  • The product has been modified or altered.
  • The product has been damaged due to misuse or improper operation.
  • The product has been improperly stored.
  • The product shows oxidation or corrosion resulting from lack of proper maintenance.
  • The product has been continuously exposed to rain or excessive moisture.
  • The product has been subjected to excessive heat or fire.
  • Abrasive chemicals or cleaning products have altered the appearance of the product.
  • The instructions provided in the User Manual were not followed.

5. PRODUCTS DAMAGED DURING SHIPPING

If a product arrives damaged during shipping, the customer must report the damage within 48 hours of delivery.

To initiate a claim, the customer must provide:

  • Photos and videos of the exterior packaging.
  • Photos and videos clearly showing the damage.
  • A video of the package being opened (if available).

Once the required information has been received, JBarrel Smoker® will evaluate the claim in coordination with the shipping carrier.

Depending on the nature and extent of the damage, JBarrel Smoker® may, at its sole discretion:

  • Replace only the damaged component;
  • Repair the product; or
  • Replace the entire smoker.

The final resolution will be determined exclusively by JBarrel Smoker® following its technical evaluation.

6. LIMITED WARRANTY

All JBarrel Smoker® products are covered by a limited two (2) year warranty against manufacturing defects.

This Limited Warranty covers only:

  • Welds.
  • Hinges.

This Limited Warranty does not cover:

  • Handles.
  • Thermometers.
  • Accessories.
  • Normal wear and tear.
  • Discoloration caused by high temperatures.
  • Damage resulting from impacts, drops, or accidents.
  • Damage caused by excessive heat or fire.
  • Rust or corrosion resulting from improper maintenance.
  • Damage caused by improper storage.
  • Misuse or improper operation of the product.
  • Failure to follow the instructions provided in the User Manual.
  • Modifications, alterations, or repairs performed by the customer or unauthorized third parties.
  • Damage caused by abrasive chemicals or cleaning products.
  • Damage caused by prolonged exposure to rain, moisture, or other environmental conditions.

If a warranty claim is approved, JBarrel Smoker®, at its sole discretion and based on its technical evaluation, may:

  • Repair the product;
  • Replace the defective component; or
  • Replace the entire product.

7. SHIPPING POLICY

All orders are shipped through UPS or USPS.

JBarrel Smoker®'s responsibility ends once the order has been delivered to the customer according to the official delivery records of the shipping carrier.

If UPS or USPS marks an order as "Delivered" but the customer claims the package was not received, JBarrel Smoker® will initiate an investigation with the shipping carrier to determine the outcome of the delivery.

All shipments include shipping insurance.

8. CUSTOMER-PROVIDED SHIPPING ADDRESS

It is the customer's sole responsibility to verify that the shipping address provided during checkout is complete and accurate.

If the customer provides an incorrect, incomplete, or inaccurate shipping address and the shipping carrier delivers the order according to the information provided, JBarrel Smoker® shall not be responsible for lost packages, misdeliveries, delays, or any costs resulting from such errors.

Any additional shipping or redelivery costs resulting from an incorrect address will be the sole responsibility of the customer.

9. FINANCING PURCHASES

We offer financing options through third-party providers, including:

  • Klarna
  • Affirm

Approval or denial of financing is determined solely by the financial institution.

JBarrel Smoker® does not participate in the credit evaluation process and cannot influence or modify the decisions made by these financing providers.

If a return is approved for a financed purchase, the refund will be issued to the original payment method or financing provider used for the purchase, in accordance with their respective policies.

10. WAREHOUSE PICKUP ORDERS

Orders designated for warehouse pickup must be paid exclusively using one of the following payment methods:

  • Zelle
  • Cash

Credit or debit card payments are not accepted for warehouse pickup orders.

Warehouse pickups are available by appointment only.

11. DISPUTES AND CHARGEBACKS

If a customer files a dispute or chargeback with their financial institution, bank, credit card issuer, or payment processor, JBarrel Smoker® will provide all relevant documentation necessary to support the investigation, including but not limited to:

  • Shopify invoice or order confirmation.
  • Payment confirmation.
  • Shipping tracking number.
  • Official delivery confirmation from UPS or USPS.
  • Communications exchanged with the customer.
  • Photographs and any other evidence related to the order.

The outcome of any dispute or chargeback shall be determined solely by the applicable financial institution or payment processor. JBarrel Smoker® agrees to cooperate fully with the investigation by providing all available supporting documentation.

12. FORCE MAJEURE

JBarrel Smoker® shall not be held liable for delays, interruptions, or failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to:

  • Hurricanes.
  • Floods.
  • Natural disasters.
  • Fires.
  • Labor strikes.
  • Delays caused by shipping carriers.
  • National or international logistics disruptions.
  • Government actions or restrictions.
  • Any other force majeure event.

13. PRICING AND PUBLICATION ERRORS

JBarrel Smoker® reserves the right to correct any typographical errors, pricing inaccuracies, promotional errors, inventory discrepancies, or other inaccuracies resulting from human, technical, or system-related errors.

In such cases, JBarrel Smoker® reserves the right to cancel the affected order and issue the appropriate refund, if applicable, after notifying the customer.

14. PRODUCT VARIATIONS

Every JBarrel Smoker® is manufactured under strict quality standards.

 

Due to the manufacturing process, slight cosmetic or aesthetic variations may occur. These variations do not affect the product's performance, functionality, durability, or quality and shall not be considered manufacturing defects.

Product images displayed on our website, social media platforms, advertisements, or other marketing materials are for illustrative purposes only. Minor differences between the images shown and the product received may exist.

15. CONTACT INFORMATION

Legal Business Name: JP Corporativos Col LLC

State of Registration: Florida, United States

Customer Service Email: info@jbarrelsmoker.com

Phone Numbers:

  • +1 (754) 544-1184
  • +1 (754) 544-1185

Return Address (Prior Authorization Required):

3210 Emerald Pointe Drive, Apt. 211A
Hollywood, FL 33021
United States